Truecaller Transforms Caller ID with AI: Know Why They’re Calling, Not Just Their Name

STOCKHOLM (September 4 of 2025) With a global community of over 450 million active users, Truecaller has become more than just a caller ID service; it is a trusted guide that helps people understand not only who is reaching out, but also the intent behind every call.

Now, Truecaller provides users with deeper contextual insights powered by artificial intelligence (AI) on incoming calls, going far beyond just showing the caller’s name. This includes AI-generated summaries of user comments. From flagging potential fraud and identifying likely spam to suggesting relevant business categories, this information is delivered instantly, powered by advanced AI classification models and continuously enriched by millions of daily reports from its highly engaged community.

Truecaller Transforms Caller Id With AI to provide deeper contextual insights

This real-time intelligence not only strengthens user trust and safety but also reinforces Truecaller’s leadership in the next generation of caller identification technology. While the company also offers a Verified Business badge for official brand identities, most of the contextual insights shown to users are dynamically generated by AI — requiring no manual labeling or business registration.

Whereas basic caller ID services provided by telecom operators traditionally offer little more than a name (when available) and sometimes a simple spam tag, Truecaller leverages AI and real-time insights, providing a much smarter protective layer.

“People hesitate to answer unknown calls because they lack context, and in today’s world, context is everything,” said Rishit Jhunjhunwala, Global CEO of Truecaller. “Truecaller was built to solve this: not just to identify who’s calling, but to help you understand why. Is it someone from your network, a delivery, a business, or a scam? Our AI uses real-time data and contextual signals to give you clarity the moment your phone rings, turning uncertainty into informed choice. Knowing ‘who’ is calling is only part of the story.”

AI That Adds Context to Every Call

Truecaller’s Caller ID is powered by a dynamic AI-driven engine that interprets billions of signals from calls, messages, and user feedback worldwide — every single day. Unlike traditional systems that rely on static databases or delayed telecom updates, Truecaller delivers real-time intelligence that evolves with user behavior, communication patterns, and emerging global spam and fraud threats. This continuous learning loop ensures that users always receive the most relevant and updated context, transforming the way we understand and respond to incoming calls.

This means Truecaller can do much more than just identify a number:

• It can indicate whether the caller is a known fraudster or part of a scam network.
• It can suggest if a number is “likely a business” or “likely important,” even with limited community feedback.
• It can classify the type of business — for example, Delivery, Customer Support, or Insurance.
• It can alert users to suspicious behavior even before that number is widely reported.
• It can provide a concise AI-generated summary of hundreds of user comments while the phone is still ringing.

Built for a World Where Threats Evolve by the Minute

The scale and sophistication of phone scams are increasing rapidly, with Truecaller identifying more than 56 billion spam and fraud calls in 2024. According to the Global Anti-Scam Alliance and Feedzai, worldwide losses from scams exceeded an estimated $1.03 trillion in 2024. With phone calls and messaging among the most common methods of fraud, this highlights the growing urgency for real-time intelligence and protection.

Truecaller’s strength lies in its adaptive AI, capable of detecting emerging fraud patterns in real time and learning from them across regions, languages, and formats. A number flagged for impersonation in one country can be proactively identified in another, thanks to shared intelligence and behavioral modeling. Built on global data but fine-tuned for local context, Truecaller ensures accurate protection and sustained user trust.

A Global Safety Net Built by the Community

Truecaller’s global scale is its greatest strength. With hundreds of millions of users across more than 190 countries, the platform benefits from a massive stream of community-driven, real-time feedback, enabling its AI to detect threats such as fraud, spoofing, and robocalls faster and more accurately than traditional systems. In an era of rising digital deception, Truecaller serves as a frontline defense: AI-powered, human-informed, and built on trust.

As it continues to evolve, its mission remains clear: to make communication smarter, safer, and seamlessly contextual.

About Truecaller

Truecaller is an essential part of daily communication for more than 450 million active users, with over one billion downloads since its launch and nearly 56 billion unwanted calls identified and blocked in 2024 alone. Headquartered in Stockholm since 2009, the company has been listed on Nasdaq Stockholm since October 2021. Visit www.truecaller.com for more information.